Welcome to Our Store

We respect the dignity and independence of our customers and are committed to ensuring that your shopping experience is integrated and accessible to all people with disabilities. Active steps have been taken to reasonably accommodate the needs of customers with disabilities by offering services and facilities that provide equal opportunities for participation. At Geerlinks Home Hardware Building Centre and Home Furniture, anticipating the special requirements of shoppers visiting our stores and offering assistance wherever possible is an ongoing priority. Here’s what you can expect from us:

Communication
Our communications, from initial greeting through the sales process and follow-up, will demonstrate our commitment to serve customers with disabilities. Our staff will be friendly, enthusiastic and very knowledgeable about our products and services. If you need help, we are available to assist you. We will thank you for trusting us with your business and invite you to return.

Assistive Devises
Our customers are welcome to use their own personal devices to access our merchandise and
services. In addition, we offer a wheel chair for assistance during their visit to our store.

Support People and Service Animals
Support people and guide dogs or other service animals are also welcome to accompany our disabled customers while shopping in our stores. Wherever service animals are prohibited by law, we will provide personal assistance during the store visit.

Interruption of Services
If we are temporarily unable to offer and special facilities or services that assist customers with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.

Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide assistance to people with various disabilities.

Customer Feedback
We actively encourage the participation of all shoppers in our feedback process. In addition to sharing your comments in person, you may also contact us by telephone at 519 631-2910, by mail at 295 Wellington St., St. Thomas, Ontario, N5R 2S6 or via email admin@homehardware.ca.

If you feel that these standards have not been maintained in your situation, please let us know by calling 519 631-2910.

You business means everything to us.

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